FAQ's
Frequently Asked
Questions
If you have any questions you cant find here, feel free to contact us on our chatbot, or email us directly for a fast response at info@propellerpay.co.uk.
What is an umbrella company?
An Umbrella Company (like Propeller Pay) is a third-party employer that employs temporary agency contractors. They will take them on as employees to manage their payrolls, tax contributions, national insurance, and other administration to simplify the relationship between the contractor and subcontractor.
How does it work?
An umbrella company employs temporary agency contractors. For a small cost, we are able to take care of your payroll and other admin, which allows you to focus on the most important tasks. It’s so simple – you complete the work for the client and submit your timesheet, we will pay you weekly once your timesheet has been approved. We will deal with invoicing the client. Easy
Who is my point of contact and for what?
Any payslip related queries including deductions, pensions, holiday pay, commission, Or if you haven’t received expected funds, Or Propeller Pay Portal access issues.
Any queries relating to timesheets, timesheet approval, expenses, IT/Portal issues or to reset your password.
0207 175 1177 | timesheets@raisetech.io
Your agency consultant
Any placement queries, to discuss pay rate, contract related questions.
We are able to let you know what your tax means but if you need an amended tax code you’ll need to give HMRC a call on 0300 200 3300
Who is my pension with?
The pension scheme we use is Nest Pensions, for any queries regarding pensions please contact them through your Nest account or call them at 0300 020 0090.
What is a P60 and when do I get one?
A P60 is a document showing your statement of earnings for the tax year. This is created at the start of the tax year (5th April, the 6th). If you are not employed by us at the time of year-end you will not have a P60 produced.
I have a P45 do you need this?
We use your P45 to correctly assign your tax code and stop the risk of you over/under paying tax. Your P45 is only eligible if it is dated past the 6th April of the tax year you are currently in and as long as it was your last employer. Do not worry if you don’t have a P45, our registration forms will ask you all the right questions to assign your tax code.
Payslip Questions:
How is my pay calculated?
Submit your timesheet, the agency will then go chase the client for approval. Via PP you’ll receive your weekly pay with the necessary tax and fees deducted.
When will I be paid?
We always pay a week in hand. As long as your timesheet has had approval before the payroll cut-off (Tuesday Midnight) you will be paid on Fridays before 5:30pm
Can I get a breakdown of what to expect for take home pay?
We’d be more than happy to provide this for you, if you just email over to info@propellerpay.co.uk your expected hours and hourly rate and we will get this created for you.
What deductions should I be expecting?
Your deductions from Propeller Pay will include employment costs, Employer’s NI and Employee’s NI, Apprenticeship Levy and a flat fee based on benefit package chosen.
What do we charge?
We charge a flat fee based on the benefits packages for processing the wages, submissions to HMRC and insurance per timesheet.
Can I upgrade, downgrade or change my chosen benefits package ?
Yes! You can change your package in the early stages. Just contact info@propellerpay.co.uk to do this.
Will I get an administration fee if I work only a few hours in a week?
If you have submitted 6 hours or less your administration fee will be waived.
I have received an Emergency Tax Code. What is that?
HMRC uses Emergency Tax Codes when they do not have sufficient information to generate a formal tax code.
Will I have to pay a different amount for tax if I use an umbrella company?
As an employee of an umbrella company, you will be taxed in line with the same tax bands as all other employees in the UK. The tax bands are based on total annual income.
What should I do if I have not been paid on time?
In the rare event you haven’t been paid, please make sure to first check if your timesheet was approved by the deadline (Tuesday Midnight) if this has been approved please get in touch so we can support you in resolving this.